Customer Service Representative

Batavia, IL 60510 | Full-Time

Post Date: 02/01/2018 Job ID: CSR134 Industry: Customer Service Pay Rate: $17.00 per hour

A well established manufacturing company in Batavia is looking for a Customer Service Representative for their sales department. This is a business to business (working with other businesses mostly) position and their primary customers include banks, hotels, and municipalities. The customer service rep will be working in an open office space with a team of 6 customer service reps. The company has a positive environment; it is well lit and very well organized. The candidate needs to be available to work the day shift,Mondays through Fridays.

As needed, there may be some follow-up with warm leads (leads generated through the website, or similar sources.)

Responsibilities:

  • Manage product information changes on the website.
  • Generates interest with current and potential customers
  • Follow up on customers on a regular bases
  • Provide documentation to track changes with orders
  • Prepare quotations based on customers' requirements
  • Order entries and website orders
  • Collaborate with other departments; sales, finance, operations, and graphics
  • Communicate with clients and customers in a professional manner
  • Update prices on website, and work with other web-based communication tools.

Qualified candidates should have at least 1-3 years of B2B CSR experience

Required Qualifications:

  • Be able to communicate effectively
  • Manage time and multi-task
  • Knowledge of MS office applications: Word, Excel, and Outlook
  • Associates Degree is desirable but not required
  • Prefer someone who has worked in a manufacturing industry

Hours: 8:30 AM- 5:00 PM
Pay Rate: $16-$17.00 /Hour

Dominic Cassata

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